Policies

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90-Day & Night Comfort Guarantee Return Policy

It usually takes time for your body to acclimate to a new massage chair, recliner, or ergonomic office chair. For this reason, we offer you the opportunity to “get to know” your Furniture For Life product through the industry’s most generous and customer-friendly home trial period.

MASSAGE CHAIRS & RECLINERS: WHAT WE OFFER TO YOU

90-Day & Night Comfort Guarantee that starts from the date of delivery of a new product to your home or from the day you pick up a new product from our store. Subject to WHAT WE ASK OF YOU below, if you’re not completely happy with your product, you have two options:

Return your chair for a refund of what you paid, less the non-promotional price of full-service shipping and a 15% restocking fee, or
Opt for a one-time opportunity to exchange your chair for another of equal or greater value. We charge $700 to cover the pickup of your old chair and delivery of your new chair. If exchanging for a chair of greater value, you are responsible for paying the difference in price and taxes in addition to the $700.

MASSAGE CHAIRS & RECLINERS: WHAT WE ASK OF YOU

Experience the product for AT LEAST 30 DAYS in your home. It takes time to acclimate to new sitting surfaces. Some people report discomfort at first, only to report absolute delight later.
Contact us after 30 days and before 90 days of having the product in your home, and provide us with the original sales receipt.
Returns and exchanges must be like-new, free of damage or wear, with the original shipping carton, packing materials, accessories, and manuals. Factory-attached law labels and stickers must all be intact. Unless an item is like-new, we may refuse to honor the return or charge an additional $500 reconditioning fee.
Promotional items offered at the time of your original purchase may also be returned in their original condition with all original packaging. Or you may keep these items by paying the regular retail price and associated tax value for the item. If you fail to include promotional items with a return, we will automatically deduct the full retail value and associated tax value of the item from what we credit you.
All exchanged items are a final sale.
Purchases of floor models, open box items, discontinued products, and as-is goods are final sales and do not qualify for return or exchange.
Anything used in a commercial setting during the return period nullifies this policy. Items used commercially – even briefly – cannot be returned or exchanged.
Online purchases must be returned or exchanged online (not at a store). Store purchases must be returned or exchanged at the store where purchased.

ERGONOMIC SEATING & OTHER PRODUCTS

The 90-Day & Night Comfort Guarantee starts from the delivery date of a new product to your home or from the day you pick up a new product from our store. Subject to the terms of this policy, if you’re not completely happy with your product, you may ship your product back to us or bring it to the store where you made your purchase for a full refund of the purchase price.

Returns and exchanges must be like-new, free of damage or wear, with the original shipping carton, packing materials, accessories, and manuals. Factory-attached law labels and stickers must all be intact. We may refuse to accept a return of a product that is damaged or shows evidence of wear.
Discontinued, clearance-priced, and as-is goods are final sales and do not qualify for return or exchange.
Anything used in a commercial setting during the return period nullifies this policy. Items used commercially – even briefly – cannot be returned or exchanged.
Online purchases must be returned or exchanged online (not at a store). Store purchases must be returned or exchanged at the store where purchased.

Delivery Lead Times

We know you’re eager to receive your purchase, and we’re committed to processing and shipping your order expeditiously. All lead times shared below reflect days past the day of your confirmed order.

Here are lead times by delivery and order type:

White-Glove (Full Service) – 2-4 weeks
Freight (Curbside) – 1-2 weeks
Delivery to rural areas may require additional time

We have provided you with our best estimates, and we ask that you understand that lead times sometimes vary due to circumstances beyond our control.

All estimates above are for deliveries to non-remote areas of the contiguous 48 United States. For deliveries to remote areas, AK, HI, and Canada, your Comfort Consultant will provide you with delivery cost and transit time estimates after consulting with our logistics team.

Here are some things that can lead to delivery delays:

Inclement weather, which is especially important to note for orders placed in the winter.
Mishandled or lost freight by a shipper. As soon as we become aware of a shipment that is damaged, misdirected, or lost by a shipper, we commit to working as fast as we can to correct the problem.
Extended holidays that fall while your shipment is in transit.
Other errors or delays caused by a shipper or final mile (full service) local delivery agent.

We will do our best to let you know about shipping issues that may have an impact on your delivery timeline.

Delivery Options

White Glove or Full Service:

Standard Price: $699 with surcharges for remote areas and other special circumstances
Delivery Lead Time: 2-4 weeks

Includes delivery, unpacking, assembly, removal of packing materials, and placement of the merchandise in your home. The delivery charge is not refundable should you choose to return or exchange your merchandise. If you were offered discounted delivery at the time of your purchase, the difference between the regular outbound delivery charge and the discounted rate we offered will be deducted from your refund or exchange amount.

If this option is selected, please prepare for your delivery by taking these steps:

Clear hallways and clear the space where you want the product placed. Delivery crews will not move existing furniture. They will assist in positioning your new furniture.
Delivery crews will not move, set up, or disconnect electronic devices including but not limited to TV sets, audio equipment, speakers, and cable boxes.
Unless you have arranged it with us in advance, the delivery crew will not remove, recycle or otherwise dispose of any furniture from the premises. Surcharges and the availability of this service vary. Please speak with your Comfort Consultant.
Difficult and/or unsafe deliveries (such as window entry) and deliveries above the third floor (without access to an elevator) are not done by our regular delivery crews. Hoists and balcony deliveries cannot be attempted under any circumstances. We may be able to help you make special arrangements for these unusually challenging deliveries. If arrangements can be made, surcharges apply. Please speak with your Comfort Consultant.

Freight

Standard Price: FREE. Surcharges may apply for deliveries to remote areas and other special circumstances
Delivery Lead Time: 1-2 weeks

Includes basic drop off of the product to the curb in front of a customer’s residence. Freight shipping does not include unpacking, carrying into the residence or business, moving the product into a garage, or assembly. The delivery charge is not refundable should you choose to return or exchange your merchandise. If you were offered discounted delivery at the time of your purchase, the difference between the regular outbound delivery charge and the discounted rate we offered will be deducted from your refund or exchange amount.

Self Pickup:

Price: $0 (may not be available on all items)

Depending on where you made your purchase, self-pickup may be available. If this option is selected, please follow these guidelines:

Identification is required for all pickups. Please bring the original receipt and a photo ID.
If the person picking up the merchandise is not the named purchaser on the sales order they must have the original sales receipt.
Once notified that your merchandise is ready for pickup, you must pick up your merchandise within 10 days.
For safety reasons, Furniture For Life does not advise transport of merchandise nor can we help load or tie your furniture to your vehicle. Should you elect to transport items in a way that is unsafe, you take full responsibility, indemnify Furniture For Life, and acknowledge that Furniture For Life has informed you that what you are doing is unsafe and ill-advised. Under no circumstances is Furniture For Life responsible for loss or damage incurred once the merchandise leaves the store.
If you’re concerned about safety, please contact our staff to take advantage of Furniture For Life’s professional delivery services.
Self-drop-off is generally not available for returns and exchanges.

Delivery Policy

All damage associated with delivery must be documented on the Proof of Delivery document signed by the customer at the time of delivery.
Delivery charges are not refundable for returns and exchanges. For returns we accept, we will offer credit for merchandise returned minus the cost of original delivery. A new order for an exchanged item will include your newly selected merchandise and a new delivery charge.
If you cancel/reschedule an order less than 24 hours prior to a scheduled delivery time, you will forfeit your delivery charge and may be required to pay additional delivery fees.

Our 90-Day Price Pledge

Buy with confidence! For up to 90 days from the date of your purchase, if you find a lower advertised price for exactly the same item (brand, model number, upholstery) sold by any other authorized dealer of the identical item you purchased from us, or if we advertise a reduced price for the same item, simply present the current advertisement to us, and we will credit you the difference.

When presenting a qualified competing ad, please note that we will take into account any shipping and/or set up fees, warranty costs, promotional gifts we may have included that a competitor does not include, and taxes that add to the final price you would have to pay a competitor for the identical item.

Our 90-Day Price Pledge excludes floor samples, open box goods, special orders, clearance goods, “As-Is” items, going-out-of-business sales, and any offer from any business or individual not authorized to represent a specific product.

Request a Price Match

Did you see one of our products advertised with a lower price? Submit a price match request!

The programs and policies presented here are offered by FurnitureForLife.com and the Furniture For Life flagship stores in Boulder, CO, Castle Rock, CO, Colorado Springs, CO, and Encinitas, CA. Policies at other stores may vary.

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